The REST API is the primary way to work with data stored in Enchant. Update tickets on the fly, preload customer records or export data for custom reports and dashboards.
Enchance customer profiles with data from your internal systems. For example, show recent orders, lifetime customer value, or just add direct links to the customer profile in your backend.
Create links in your internal systems which open Enchant's compose ticket window with pre-filled customer, subject or email body.