It's possible to create links that launch the compose ticket window with pre-filled ticket details. This is useful when integrating your internal systems with Enchant.
The base URL is:
site is your Enchant Help Desk ID.
Any of the following parameters can be provided as part of the URL query string:
|type||One of: |
|name||The customer's name|
|The customer's email address|
|phone||The customer's phone number|
|subject||Subject of the ticket|
|inbox||ID of the inbox. Get this from the URL when looking at the General settings of an inbox|
|message||The ticket body. Special characters (eg: space, new line) can be sent URL encoded. Max length: 3000 characters|
|cc||Comma separated list of email addresses to put into the CC field|
|bcc||Comma separated list of email addresses to put into the BCC field|
All parameters are optional. All values should be UTF-8 percent encoded (per RFC 3986).
Let's send an email to a specific customer about an expiring trial. Here's a sample URL:
Decoded, the URL has the following parameters:
Your trial is about to expire!